You can do a password reset by navigating to our IT Services password reset page at https://webservices.ucumberlands.edu/account/pw/.


Enter your given first name, last name, the last four digits of your Social Security Number (some will enter student ID number), and then your UC student ID number. 


Ensure your password meets ALL the complexity requirements listed on the page. Otherwise, it will not work. 


Your new password must :

  • *not contain your first or last name
  • *be at least 8 characters long
  • *include:
    •      -numbers
    •      -upper-case and lower-case letters
    •      -at least one special character like ! @ # % - *


Do not copy and paste any information into the fields as copying and pasting can result in unneeded leading or trailing spaces.


If you do not know your ID number, instructions to retrieve it can be found here. Or, you can receive that from the Registrar’s office at (606) 539-4316. They will ask to verify some personal information.


Once you submit the form, you will then be shown your username and given confirmation that your password has been successfully updated.  Please allow 10 minutes for the new password to take effect.