Below you will find instructions for setting up your Voicemail Greeting.  You may set this up via the Vonage Desktop App, Vonage Mobile App, or your Yealink Desk Phone. 




From the Vonage Desktop App:


To Set Up/Change Your Voicemail Greeting, follow the below instructions:


  1. Choose the circle icon with your initials or profile picture to access the menu:



  2. Choose Settings:



  3. Choose Voicemail:


  4. Voicemail Settings contains many options. 
    1. Choose the "Send Voicemail to Email" option to have a copy of voicemail messages be sent to your UC email account.

    2. Choose the 'Record' button to record your Name Greeting, Unavailable Greeting, and/or Busy Greeting.





From the Vonage Mobile App:


To Set Up/Change Your Voicemail Greeting, follow the below instructions:

  1. Choose the circle icon with your initials or profile picture to access the menu:




  2. Choose Settings:



  3. Choose Voicemail:



  4. Voicemail Settings contains many options. 
    1. Choose PIN to set your Voicemail PIN.

    2. Choose the "Send Voicemail to Email" option to have a copy of voicemail messages be sent to your UC email account.

    3. Choose the Microphone icon to record your Name Greeting, Unavailable Greeting, and/or Busy Greeting.




From your Desk Phone:


To Set Up/Change Your Voicemail Greetings, follow the below instructions:

Enter your Mailbox:

1. Press *99 or *100 and then the “Call” button.

2. Press 1234 (default password).

3. For “Mailbox Options” press 4.


Unavailable Greeting (greeting that plays if you are on a call,

away from your desk, or unable to answer the call)

1. Press 1 to record your unavailable greeting.

2. After the tone, record your desired unavailable greeting and

press the # (pound) key when finished.

3. After playback, press 1 to save or 2 to rerecord the greeting.


Busy Greeting (greeting callers hear if your phone is on Do

Not Disturb, not connected to the internet, or when all line

appearances are busy)

1. Press 2 to record your busy message.

2. After the tone, record your desired busy greeting and press

the # (pound) key when finished.

3. After playback, press 1 to save or 2 to rerecord the greeting.


Name Greeting (used for company directory)

1. Press 3 to record your name.

2. After the tone record your desired name greeting and press

the # (pound) key when finished.

3. After playback, press 1 to save or 2 to rerecord the greeting.


Record Temporary Greeting (Vacation) (overrides all greetings)

1. Press 4 to record your temporary greeting.

2. After the tone record your desired temporary greeting and

press the # (pound) key when finished.

3. After playback, press 1 to save or 2 to rerecord the greeting.


To Remove Temporary Greeting

1. Press 4 to access the temporary greeting.

2. If you have a temporary greeting set, press 2 to delete

the recording.